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Category: E-commerce

StackCommerce Welcomes Jaromy Pittario, VP of Sales, to the Executive Team

StackCommerce Welcomes Jaromy Pittario, VP of Sales, to the Executive Team

At StackCommerce, we thrive on delivering unique products and amazing deals to our publisher audiences. We don’t just sell products, we introduce the right audience to the right product at the right time. This all starts with our sales team, and we searched high and low to find the perfect leader for this essential part our business.

We’re ecstatic to introduce Jaromy Pittario, our brand new VP of Sales. Jaromy joined us from Velocity App, the leading global payment app in the hospitality industry, and has previously provided incredible sales leadership at Gilt, AOL, and LivingSocial. Today, we’re picking his brain on everything from the evolution of flash sale sites to leadership tips to what the future has in store for StackCommerce’s publisher and vendor network.

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Liz: You have amazing experience in your field, and specifically working with the flash sale model. In what ways have you seen this model evolve and change?

Jaromy: In the luxury space in particular, I’ve watched brands become more and more accustomed to the benefits of the revenue share model, and therefore open to working with flash sale sites. When I started at LivingSocial in Los Angeles, no one was familiar with it. But by the time I led the team at Gilt City, luxury brands and luxury shoppers alike were becoming more and more attracted to this model.

The experience transformed beyond the instant gratification of bringing a deal to a customer to a fully-branded journey that breeds engaged lifetime customers.

Liz: As a new member of the team in a leadership position, what are your key priorities?

Jaromy: My number one priority is to motivate and cultivate a cohesive team culture. As a sales team, our culture should be invitational so that our success is shared, not compared in a competitive fashion. Being approachable, relational, and goal-oriented also helps us become more available to cross-organization collaboration.

 Liz: In what ways do you hope to influence the evolution of StackCommerce through sales and vendor relations?

Jaromy: I am working to grow and bolster StackCommerce’s lifestyle vertical, in part by bringing on national brand partnerships. Not only will these brands benefit from StackCommerce’s product distribution and marketing capabilities, but these noteworthy brands will work to elevate the customer experience across our publisher sites.

This symbiotic relationship is what makes StackCommerce a unique alternative to traditional affiliate advertising and publisher monetization solutions. I look forward to getting the StackCommerce name out to brands that I know would be a great fit.

Liz: You recently joined StackCommerce. What excited you about the opportunity?

Jaromy: During the interview process, I was fascinated by the rare blend of a startup environment and proven success and profitability at Stack. The interview process was so conversational that I felt I was able to really get to know the business and the people who make Stack a wonderful place to work.

Liz: What do you enjoy doing outside of Stack?

Jaromy: Cooking! I have an instagram account dedicated to teaching people how to make healthy meals in less than 30 minutes.

Liz: What’s your favorite saying?

Jaromy: Work hard, play hard.

Introducing The All New Look For Bundle Pages

Introducing The All New Look For Bundle Pages

We’re pretty big on bundles here at Stack. These unique curated sales are exclusive to our business, and allow our partners to offer customers amazing deals not found anywhere else on the Web. Last month we rolled out our new online course sale page, and based on that success, it was time to give our bundle sale page a facelift as well.

Our goal while redesigning our new bundle page was to give our users a better experience by highlighting important information and clearly showcasing the products. By diving into the most common customer service inquiries, we pinpointed the information that is most important in the user’s eyes. Then, we served it to them on a silver platter.

bundle-comp

THE BREAKDOWN

We started by bringing the most important elements up higher on the page so users would instantly know how many and which courses are included, without needing to scroll. The “Add To Cart” CTA was also moved up for immediate access. The result? The entire page was lifted, and now reveals the top part of the Product Details. This tells the users that there’s more content on the page.

We also made some significant improvements to the mobile experience.  Before, the bundle page was essentially just a long, difficult-to-digest scrolling page.

mobile-old

Like the desktop redesign, we brought up the most important information to give the user quick and easy access. Instead of featuring vertical bars for the items in the bundle, we built a horizontal scrolling container so the user can easily swipe left or right through the products and still see other important content on the page.

mobile

The redesign not only provides a cleaner visual experience, but has proven to be a better overall user experience for our customers and those of our partners.  Since launching the new design, we have watched the conversion rate on bundle pages rise by over 12%!

Up next: sale page redesign for more product types!

Thanks for reading!

– Braydon on behalf of the Stack Product Team

 

Stack Without Borders: International Feature Update

Stack Without Borders: International Feature Update

One of the many benefits of working with StackCommerce is our ability to accommodate international markets. For vendors, this means getting your products in front of users located in hundreds of countries across the globe, creating valuable brand awareness. For publishers, this means we’re here to support commerce for your current or future international audience. We want to help you grow! With such a significant segment of our current audience outside the US, it’s crucial that we create the best possible shopping experience for users in any location.

Where do we start? A critical piece of the international experience lies within our checkout flow. Due to varying costs, product variations, and availability, shipping items internationally is complex by nature. In an effort to maximize conversion, we’ve updated our UI to collect the most important shipping detail first: country of origin. This accomplishes two important goals:

  1. Ensures shipping costs, which vary by country, are correctly applied to the order
  2. Ensures that the customer’s checkout flow is relevant to the shipping destination (i.e., collecting state, zip code, or phone number where necessary)

We’re excited to continue fine-tuning our commerce experience for all users. Be on the lookout for more new features in the near future!

Optimizing Sale Pages for Elearning Products

Optimizing Sale Pages for Elearning Products

On our StackSocial site, different product types require different page layouts. The two main layouts we use are designed for our bundle sales and single product sales. Last week we introduced a brand new page page layout tailored to our eLearning sales.  This is significant for two main reasons: 1. eLearning is one of our largest product categories and 2. eLearning sales contain product details that are vital for the consumer, that are irrelevant for other product categories. With this update, we now have a layout that was built solely with an eLearning product in mind.

After doing some research, we decided that the eLearning layout should be built around two key features – a course outline and a preview video of the course.

A before and after of our eLearning page updates:

top-part

 

 

By adding a video we were able to use a wider image ratio allowing the rest of the page move up, above the fold.  We also added eLearning specific information opposite from the video/product image which includes: Instructor name, number of lessons, and a star rating. Now all of the product detail tabs are above the fold which allows for fast consumption of important information on the page.

A look at the course outline:

middle-part

The course outline was added to the page parallel to the description and other, with each section able to be expanded to show more course information. Now our users have more granular information on the course they are intending to buy.

With this new layout, we hope to give our users a better understanding of what’s offered in the courses we sell.  In the next month we we hope to roll out redesigns for our eLearning bundle and ‘pay what you want’ pages and continue to improve the user experience across our platform.

Thanks for reading!

-Stack Product Team

Partner Request: Show me the money!

Partner Request: Show me the money!

Electronic payments, digital wallets, blockchains; Payment processing is a constantly evolving technology that makes mailing a check look like ancient history. With each new enhancement comes more opportunities to make payment systems more transparent and informative.

StackCommerce is committed to evolving our platform as well, and to surfacing as much relevant information to our partners as possible. By sourcing helpful bits of feedback we’ve learned that we can easily present answers to common payment questions, including but not limited to:

  • When will my payment be posted?
  • What is the amount of my payment?
  • How will my payment be transferred?

Our latest integration helps answer these questions by leveraging our payment partner’s iframe to display dates, amounts, deposit methods, and status for current and previous payments. Adding visibility to payments helps make our platform more transparent, but most importantly, gives partners immediate access to pertinent info 24/7. To explore, just navigate to the Earnings section of your dashboard and select Payment Status.

We’d love to hear your comments below!

– Stack Product Team

Shhh! The Secret to Growing Your Deal Store

Shhh! The Secret to Growing Your Deal Store

Emails, Emails, Emails. If there’s one thing we’ve learned, it’s how valuable capturing your readers’ emails can be. When studying the way that users behave on our stores, we’ve found that often times, users are interested in our deals, but may not convert at that exact moment. Many of these customers come back later when the product or timing is right. If we don’t take advantage of these precious moments when customers are on the site, we might lose the opportunity to provide them with a killer deal forever. We have a ton of ways to capture emails on our publisher stores, including email capture modals, widgets, exit intent popups, and more. We’ve tested and optimized these email capture tools vigorously – but it’s time to double down. We want to bring our capture tools to YOUR site. Here are the steps we’ve taken to do just that:

Subscriber API

Our first step was to build a Subscriber API. This is basically a place to send emails where we can look at where it came from and where it should go. All our deal emails are white-labeled for your store. This means that any customers that come from you will be sent to your deal store. If you already have a widget on your site that you’re attached to, that’s okay — we understand. You can still send us emails to add to your deals list! Our API allows you to easily add customers to your list, without having to introduce and optimize a new widget. Contact your account manager to get set up.

Our most successful publishers are the ones that make their email list a priority, because it gives us the opportunity to hit those customers with some amazing content, like this:

Screen Shot 2016-03-31 at 4.06.13 PM           Screen Shot 2016-03-31 at 4.06.42 PM

 

Email Capture Widget

Maybe “email capturing” isn’t your specialty — that’s okay too. We built an email capture widget that looks beautiful on all devices and will help you bring out your email game face. What’s great about the email capture widget is that it’s just a snippet of Javascript. Drop the snippet into your site and you can have the emails flowing in no time. The best part of it is, your work is done after that! Let us do the designing, tracking, analyzing, and reporting. We’ll just send you a check — sounds good, right? Here’s what it looks like:

Screen Shot 2016-03-31 at 4.18.04 PM

One of our biggest goals while building this product was to make it extremely flexible. We want our email capture solutions to work for everyone. If you’re interested in building out your email list, contact your account manager to discuss what you are looking for — we are here to help. One of our favorite things about our deal stores is that the products in them are hand-picked and curated on a store by store basis. Our goal is not to bombard readers with random things to buy; it’s to put the right products, in the right place, at the right time — and make you money. And EMAILS are the golden ticket.

Talk to you soon!

– Stack Product Team

 

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