As company traditions go, Hack Day is one of the most beloved events of the year here at StackCommerce. Last week, for the sixth time, we left our daily tasks behind, turned off (or down) our inboxes, loaded up on company-provided grub, and spent the day thinking big and thinking boldly about native commerce.
As with any startup, innovation is our bread-and-butter, and Hack Day is the perfect day to remind ourselves that no idea is too out-of-the-box if it helps our publishers and brands in new and exciting ways. Read on to explore this year’s highlights and look out for some of these features coming to fruition in the coming months (if they haven’t already)!
#1 All-About-The-Customer Hack
What happens when members of our supply chain, design, and customer support teams get together? They develop amazingly thoughtful ways to turn around less than ideal customer experiences. Operation ‘Customer Win-Back’ includes fun incentives like surprise gifts and special (free) e-learning bundles designed to soothe the frustration of unavoidable shipping delays and product issues. Because as we say: happy customers, happy Stack.
#2 ‘Your Wish Is Our Command’ Sales Hack
At StackCommerce, curation is king. We excel at matching our publisher partners with products that their readers will actually like. But in typical Stack fashion, we believe we can always do better. Some of our rockstar Sales reps came together and built a system that would tell them exactly what products our partner audiences are talking about. By swiftly scanning the comments sections and most-viewed articles, we can better serve our partners with great deals on extremely relevant products.
#3 Efficiency Hack
One unique aspect of working with StackCommerce is our ability to enhance our partners’ earnings with paid advertising. Known as Amplify and Momentum, these programs help our publishers and brands capitalize on high-converting commerce posts and videos with strategic spend and top-notch management. Together, the best minds in marketing, business development, and data science were able to hack together a tool that sets up paid campaigns faster than ever. Efficiency for us equals more money for our partners. Win, win.
#4 Storytelling-in-Action: Hack Day Winner!
Let’s face it. Facebook is the new front door to the internet and this fact has huge ramifications for online publishers and advertisers. Native Social Video is a new product at StackCommerce and allows our publisher partners to use Facebook video to generate incremental revenue streams outside of homepage traffic. This year’s Hack Day winner spent the day simplifying the video request process and recruiting the best social video editing talent in the game. The future is video, and this year’s Hack Day echoed that sentiment loud and clear.