Here at Stack, we pride ourselves on listening to the voice of the customer. Nowhere will you see that mindset shine more than when you’re talking to our VP of sales and operations, David Win. Not only does he believe in, and execute, a customer-first methodology, but he makes it happen without needlessly inserting AI where a human should be.
That’s not to say our customer success team forgoes digital tools entirely—we are a tech-loving company after all. Instead, we focus on thoughtful automation that frees up stakeholders to do more meaningful work and implement technology for customers that feels conversational and provides value. Read more about it, and how we scale CS without losing human connection, in David’s interview with Built In LA.